Frequently Asked Questions
Get the answers you need to power your performance and shop with confidence.
How do I know which gear is right for my training level?
Each product page includes a detailed performance guide. We categorize our gear by intensity level—from recreational fitness to elite endurance competition—to help you find the perfect match.
What is your return policy on used athletic footwear?
We offer a 30-day 'Perfect Fit' guarantee. If your shoes aren't performing as expected, you can return them within 30 days for a full refund or exchange, even if they have been worn for a trial run.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping rates for heavier items like treadmills or weight sets are calculated at checkout based on your location and the total weight of the order.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Pulse Endurance account and visit the 'Order History' section for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
Are your nutritional products certified for professional athletes?
Most of our supplements and nutrition brands are 'Informed-Sport' or 'NSF Certified for Sport' to ensure they are free from banned substances. Please check the 'Certifications' tab on individual product pages.